Privacy policy

Effective Date: 28 July 2026

At Vorzenta, operated and represented by Bin Yasir Traders, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order, delivery, return, and payment-related information

  • Website activity, device information, IP address, and cookies

  • Messages sent through WhatsApp, email, social media, or customer support

Please note that complete credit/debit card or banking details are securely processed by the relevant payment service provider and are not directly stored by Vorzenta.

How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders

  • Provide customer support and order updates

  • Process returns, exchanges, and refunds

  • Prevent fraud and unauthorized activity

  • Improve our website, products, and customer experience

  • Send promotional offers and marketing communications (where permitted)

You may opt out of promotional communications at any time.

Sharing of Information

We value your privacy and do not sell or rent your personal information.

Your information may be shared only with trusted service providers, including:

  • Shopify and website service providers

  • Courier and delivery partners

  • Payment service providers

  • Analytics and advertising platforms

  • Communication service providers

  • Government or legal authorities when required by applicable law

These providers may process your information only to perform services on behalf of Vorzenta and Bin Yasir Traders.

Cookies & Analytics

Our website may use cookies, Meta Pixel, analytics tools, and similar technologies to:

  • Operate the website efficiently

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

  • Measure advertising performance

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Security & Retention

We implement reasonable administrative and technical safeguards to protect your personal information. However, no online system can guarantee complete security.

Your information is retained only for as long as necessary to:

  • Process and fulfill orders

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraudulent activity

  • Comply with applicable legal obligations

Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Unsubscribe from marketing communications at any time

Certain information may be retained where required for legal, accounting, or business record purposes.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

Vorzenta and Bin Yasir Traders reserve the right to update this Privacy Policy whenever necessary.

Any changes will be published on this page along with the updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Vorzenta
Operated and Represented by Bin Yasir Traders

Email: customerssupport@vorzenta.com
WhatsApp: +92 328 7282930
Business Address: Plaza 12 CCA 1st Floor, Khayaban e Amin, Lahore
Website: https://vorzenta.com