Shipping policy

Thank you for shopping with Vorzenta. We are committed to delivering your order quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Coverage

We currently offer shipping across Pakistan. Delivery availability may vary for remote locations.

Delivery Time

Estimated delivery times are:

1. Across Lahore: 2–5 business days

2. Major Cities: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Promotional free shipping offers may be available from time to time.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within Pakistan. Customers are requested to ensure someone is available to receive the order at the provided address.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where available).

Incorrect Address Information

Please ensure all shipping information is accurate. Vorzenta is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to courier operations, weather conditions, public holidays, or other factors beyond our control.

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery with photos and order details for assistance.