Refund policy

Effective Date: 28 July 2026

At Vorzenta, operated and represented by Bin Yasir Traders, customer satisfaction is our priority. If you experience an issue with your order, please review our policy below before requesting a return, exchange, or refund.

Return & Exchange Eligibility

You may request a return or exchange within 3 days of receiving your order if:

The product is damaged or defective upon delivery.
You received the wrong product, size, or colour.
The product is unused, unworn, and returned in its original condition with the original box, tags, and packaging intact.

Size Exchange Policy

Size exchanges are available subject to stock availability.

If the correct size was delivered as ordered, the customer will be responsible for the delivery charges for the exchange.
If Vorzenta delivered the wrong size, we will cover all exchange delivery charges.

Non-Returnable Items

Returns or exchanges will not be accepted for:

Change of mind or personal preference.
Products that have been worn, used, washed, damaged, or altered.
Products returned without their original box, tags, or packaging.

Refund Policy

Refunds are only issued after the returned product has been received and inspected.

Approved refunds will be processed within 7–10 working days.
Original shipping charges are non-refundable, unless the item was damaged, defective, or incorrectly delivered by Vorzenta.